Personal Protection Data Policy

The Company offers a variety of services that are collectively referred to as the “Services”. The Company collects personal data from individuals who visit the Company’s Website (“Visitors”), request to get in touch on the Website (“Customers”).

The Company is committed to protecting your personal data and complying with all appropriate legislation.

Notwithstanding any other provision in this Privacy Policy, you agree that the Company shall be entitled to use and disclose any information and feedback arising from your use of the Services, subject to such information and feedback being anonymized and such use and disclosure being in compliance with applicable privacy laws

When you use the Services (request for information through our Company’s Websites), The Company may collect, amongst others, the following information:

  • First and Last Names
  • Email address

If you visit the Company’s Websites, we may also collect information about your device used to access the Company’s Websites, your web browser type and language, your Internet Protocol (IP) address and geographic data associated with the IP address etc.

The personal data is collected, used, disclosed and/or processed for the following purposes:

  • Provide and deliver the Services you have requested;
  • Provide customer service related to our products and services;
  • Send service-related information associated with our products and services, including confirmation but not limited to actions taken (e.g. change of password), invoices raised, updates and enhancements; and provide updates on promotions, upcoming events, and news about our products and services.

The Company may disclose personal data about you to the following third parties for any of the purposes described in this Privacy Policy:

  • Any person to whom you authorise us to disclose your personal data.
  • Law enforcement agencies, relevant government ministries, regulators, statutory boards or authorities in compliance with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority.

Access of Data

You are entitled to request for access to a copy of the personal data which we hold about you or information about the ways in which your personal data has been or may have been used or disclosed by us, using the form available at Request access to data.

Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the estimated fee before processing your request. We reserve the right not to provide access to the personal data until you have paid the access fee.

We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within 30 calendar days of receiving your request, we will inform you in writing within 30 calendar days of the time by which we will be able to respond to your request and/or the reasons we are unable to do so.

Correction of Data

You are entitled to request to correct an error or omission in the personal data which we hold about you, using the form available at Request to correct data.

We will respond to your request as soon as practicable. Should we not be able to respond to your request within 30 calendar days of receiving your request, we will inform you in writing within 30 calendar days of the time by which we will be able to respond to your request and/or the reasons we are unable to do so.

Withdrawal of Consent

The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing.

You are entitled to withdraw any consent you have provided to us previously and to request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed herein, by submitting your request using the form available at Request to withdraw consent.

Please note that we are generally not obliged to forward any request for withdrawal of consent to any third party to whom we have disclosed your personal data – such request should be made directly with such third party. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same.

We will respond to your request as soon as reasonably possible. In general, we shall seek to process your request within 10 working days of receiving it. Should we not be able to respond to your request within 10 working days of receiving your request, we will inform you in writing within 10 working days of the time by which we will be able to respond to your request.

Please note that the withdrawal of your consent does not affect our right to continue to collect, use and disclose your personal data where such collection, use and/or disclosure without consent is permitted or required under applicable laws and regulations. Further, we are generally not obliged to delete or destroy personal data after your withdrawal of consent (but such personal data will continue to be protected and retained in accordance with our internal policies and applicable laws and regulations).

APlus Automation (S) Pte Ltd has engaged Ardent Business Advisory Pte Ltd to ensure compliance with the Personal Data Protection Act. If you have any queries, feedback or requests, please submit in writing via email to our Data Protection Officer at the contact details below:

Attention:         Data Protection Officer

Email:              dataprotectionofficer@ardent.com.sg

APlus Automation (S) Pte Ltd uses commonly-used information-gathering tools, such as cookies and web beacons, to collect information as you navigate the Company’s Website (“Website Navigational Information”). This section describes the types of Website Navigational Information that may be collected on the Company’s Websites and how this information may be used.

When you visit the Company’s Websites, the Company collects your Internet Protocol (“IP”) address(es) to track and aggregate non-personal data. For example, the Company uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s Website.

The Company offers Customers and Visitors who provide contact information a means to choose how the Company uses the information provided.

The Company uses appropriate administrative, technical, and physical security measures to protect personal data of our Visitors and Customers.

The Company may amend this Privacy Policy from time to time. We will provide notification of the material changes to this Privacy Policy on the Company’s Websites at least thirty (30) business days prior to the change(s) taking effect.